Shipping policy

SHIPPING POLICY

Effective Date: 15 June 2026

Thank you for shopping with Mesho xyz. We aim to process and deliver your orders safely and on time.

1. ORDER PROCESSING

Orders are generally processed within 1–3 business days after successful payment and order confirmation.

Orders may take additional time during weekends, public holidays, sales or periods of high order volume.

2. DELIVERY TIME

After dispatch, orders are generally delivered within 3–7 business days, depending on the delivery location and courier service.

Delivery timelines are estimates and may vary due to circumstances beyond our reasonable control.

3. SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Shipping charges may vary depending on the order, delivery location and applicable shipping arrangements.

4. DELIVERY LOCATIONS

We currently provide delivery services to serviceable locations within India.

Delivery availability depends on the serviceability of the customer's PIN code.

5. ORDER TRACKING

Once your order has been dispatched, tracking details may be provided through the contact information supplied during checkout.

Customers can use the tracking information to check the status of their shipment.

6. DELIVERY DELAYS

Delivery may be delayed due to circumstances such as:

  • Weather conditions

  • Public holidays

  • Courier or logistics issues

  • Incorrect or incomplete address

  • Remote or difficult-to-service locations

  • High order volumes

  • Technical or operational issues

  • Other circumstances beyond our reasonable control

We will make reasonable efforts to assist with delayed shipments.

7. ADDRESS INFORMATION

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House/Flat/Building number

  • Street/Area

  • City

  • State

  • PIN code

  • Contact information where required

Mesho xyz is not responsible for delivery problems caused by incorrect or incomplete address information provided by the customer.

8. DAMAGED OR TAMPERED PACKAGES

If you receive a package that appears damaged, opened or tampered with, please contact us as soon as possible.

We may request photographs or other information to investigate the issue.

9. WRONG, MISSING OR DAMAGED PRODUCTS

If you receive a wrong, missing or damaged product, please contact us promptly after delivery.

Depending on the circumstances, the resolution may include:

  • Replacement

  • Delivery of a missing item

  • Refund

  • Another appropriate resolution

Any applicable resolution will be handled according to our Return & Refund Policy.

10. COURIER PARTNERS

Orders may be delivered through third-party courier and logistics providers.

Once an order has been handed over to the courier, delivery is subject to the courier's operational processes and service conditions.

11. DELIVERY ATTEMPTS

The courier may make one or more delivery attempts.

If delivery fails because the customer is unavailable, refuses delivery, or provides incorrect address/contact information, additional delivery arrangements may be required.

12. UNDELIVERED OR RETURNED SHIPMENTS

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, refusal of delivery or other customer-related reasons, we may contact the customer regarding further delivery or applicable refund arrangements.

13. CANCELLATION AFTER DISPATCH

Once an order has been dispatched, cancellation may no longer be possible.

Where applicable, the customer may follow the return procedure after receiving the order.

14. CONSUMER RIGHTS

Nothing in this Shipping Policy is intended to limit any consumer rights or remedies available under applicable Indian law. The Department of Consumer Affairs currently lists the Consumer Protection (E-Commerce) Rules, 2020 and the 2026 amendment rules within the consumer-protection framework.

15. CONTACT US

For shipping-related questions, delivery issues or order assistance, please contact us through the customer-support details provided on our website.

Mesho xyz
Legal Name: Talim
GSTIN: 32BWWPT4900P1ZP

Registered Address:
4th Floor, Building No. 2, Talim
Alappuzha Railway Road
Alappuzha, Kerala – 688001
India